We are happy to offer Free Delivery to all of our customers on orders over $699.
Our refund policy is simple. There are NO refunds or exchanges on mattresses. That may sound harsh, but we have good reasons. Keep reading to understand why this policy is in place and how it protects you.
First things first. Have you ever heard of dust mites?
Dust mites (Dermatophagoides farinae) are microscopic creatures that thrive in your home, especially in warm and humid areas like pillows and mattresses. They are tiny, not able to be seen with the naked eye.
In fact, they are too small to be crushed by humans.
Dust Mites Survive by Eating Your Skin
An average night of sleep can yield over 12,000,000 dead skin flakes and a good chunk of those end up in your mattress. Dust mites eat your dead skin cells (called “dander”) which is why they thrive in an environment like your bed.
Your body also emanates the humidity dust mites need to survive: Instead of drinking water, they have an apparatus that sucks moisture straight from the air.
In short, your mattress is a dust mite’s ideal habitat; when you go to sleep, you provide all the food, water, and warmth a mite could ever want.
While there are mattress companies out there that do sell used mattresses, that is not the way we do things. Family Mattress can not in good conscious sell used mattresses because there is no sure way to clean dead skin cells and dust mites off a mattress.
Next, Used Mattresses End Up Costing More in the Long Term.
Just like virtually every other product out there, mattresses have a shelf life. It is common knowledge that you should replace your mattress generally every 5 to 8 years, depending on the materials.
This life expectancy only applies to new materials.
If you get a mattress that’s already been slept on for a few years, the life of that mattress is greatly reduced. This means you will find yourself having to replace your mattress much more often. This will cost you more in the long run.
In other words, “BUY IT NICE OR BUY IT TWICE.”
Here is an example. You could purchase a $300 used mattress that lasts 5 years. Then you’ll have to replace it with another $300 used mattress that lasts another 5 years. Or you could buy a mattress for $500 or less that lasts 10 years.
It costs more up-front but less in the long run.
You also don’t know how the previous owner treated their mattress. A bed that looks good in the mattress store might have broken or worn-out components. This might be something you don’t find out until you get your mattress home. If that happens, you might have to replace it almost right after you bought it.
Used Mattresses Do Not Have A Warranty
It goes without saying that it’s unlikely a second-hand mattress will come with a warranty. While you might think this is no big deal, it could come back to bite you.
Mattress warranties cover all kinds of things, from defects to premature aging.
If your new mattress experiences certain damage while it’s under warranty, you can get it repaired or replaced for free. However, if your used bed has a problem, you could wind up stuck with a broken mattress until you come up with the funds to replace it yourself.
There are some products such as clothes, cars, and homes that are fine to buy used. We feel pretty strongly that mattresses are not one of those things. We do not sell used mattresses and do not encourage you to buy a mattress that has already been used.
We work very hard to match you with the right mattress on the front end. This is why we will ask you so many questions about your sleep habits, body issues, and preferences. Our goal is to match you with the correct mattress and bed frame right up front.
New mattresses are covered under manufacturer’s warranty so that if there is a problem with the mattress, the company will replace it for you. This policy works well to keep us out of the used mattress business and keep our customers very happy.